Indara Insurance Public Company Limited

Indara Insurance Public Company Limited has introduced relief measures for policyholders of all types of insurance affected by the flood situation, covering deferral of premium payments, moving vehicles to safe areas, providing replacement policy documents, and expediting claim consideration for damaged residences. The 60-day premium payment deferral applies to individual insurance policyholders in flood-affected areas whose premiums fall due between 24 September and 31 October 2026. If the insured notifies a request to renew or to restore the policy to its original status and pays the premium within 60 days from the due date, the policy will be considered to remain in effect as before. For vehicles, the company is arranging and coordinating tow trucks and recovery vehicles within its network to move cars to safe areas without waiting for a claims surveyor, while increasing the advance payment limit for towing and recovery costs and offering free flood-evacuation parking services at partner garages. Customers whose policy documents are lost or damaged can also request new copies free of charge. For residential insurance customers, the company will notify the result of its consideration within 3 business days after receiving photographs of the damage to the insured property together with the claim notification, and will pay an initial indemnity within 7 business days from the date the insured signs the agreement, up to a maximum of 20,000 baht for policies in force, paid according to actual damage but not exceeding the liability limit under the policy. Customers can report flood incidents or request towing and recovery services at the customer care centre by calling 02-636-5656 and pressing 1, 24 hours a day, and can file claims via www.indara.co.th/claim-inquiry